Kidream.ai Refund Policy — India

1. Transaction details

The price, trial period, renewal frequency, membership date, and benefit value are displayed before confirmation and in the receipt. The confirmed details apply to that transaction.

2. Cancellation and refund

2.1 Cancellation

Cancellation stops a future recurring charge after it takes effect. Use the online cancellation page (H5 service page; English en-US fallback). We will not make cancellation more difficult than subscription and will not use a subscription trap.

2.2 Refund

A refund concerns a charge already completed. Cancellation alone does not automatically refund that charge, but a refund remains available where this Policy, the displayed offer, a provider rule, or law requires it.

3. Refund eligibility

3.1 Refunds we provide

We provide a full or proportionate refund, as appropriate, for a verified duplicate or unauthorised charge; a charge after effective cancellation; non-supply of paid access; a material defect not cured within a reasonable time; a material mismatch between the Service and its description; or another case in which Indian law requires refund or compensation.

3.2 Recurring charges and trials

A recurring charge is refundable when material renewal terms were not clearly presented, affirmative consent was not obtained, a trial converted contrary to the disclosed terms, or a timely cancellation was not honoured. Other renewal requests are considered fairly based on timing, use, prior remedies, and the displayed guarantee.

3.3 Third-party merchant

If an app store, wallet, carrier, or reseller appears as merchant of record, use that provider's refund channel. We will reasonably assist with transaction confirmation. Mandatory claims against Kidream.ai are not excluded.

4. Limitations

Subject to law, we may decline a refund for a correctly disclosed, authorised, and materially used service period; a redeemed or transferred benefit; fraud or abuse; or a request outside a binding statutory or provider deadline. We will state the reason. No term excludes a remedy for deficient service, unfair trade practice, misleading representation, or an unauthorised payment.

5. Request procedure

5.1 Submit the request

Use the refund request page (H5 service page; English en-US fallback) or email support@kidream.ai (Email). Provide the registered email or mobile number, order identifier if available, transaction date, payment channel, and issue. Never provide an OTP, password, PIN, or full card number.

5.2 Review times

We will acknowledge a grievance within forty-eight hours and resolve it within one month, or within any shorter period required for the specific refund. We may request only information reasonably needed to locate the payment, verify identity, and prevent fraud.

6. Method, timing, and consequences

Approved refunds are issued to the original payment method unless impossible or another lawful method is agreed. We initiate the refund without undue delay and within the time required by law; the bank or wallet may need additional processing time. We do not impose an undisclosed refund fee.

A full refund may end access for the refunded period and reverse an unredeemed linked benefit. A deduction for used service or a redeemed benefit is made only when lawful, transparent, and supported by the transaction terms.

7. Escalation

Request internal review by replying to the decision. You may also use the National Consumer Helpline, e-Daakhil/competent Consumer Commission, the Central Consumer Protection Authority, or the payment provider's dispute route. Good-faith use of a grievance or statutory remedy will not cause retaliation.

8. Legal references