Kidream.ai Privacy Policy — Philippines

1. Scope

This Policy covers personal data processed when a user in the Philippines uses Kidream.ai (First-party page), including login, short-drama viewing, Kidream.ai paid membership, transactions, benefits, customer support, cancellations, and refunds. It is intended to meet the transparency, legitimate-purpose, and proportionality principles of Republic Act No. 10173, the Data Privacy Act of 2012, and its Implementing Rules and Regulations.

2. Data we collect

2.1 Account and contact data

We may collect your email address or mobile number, verification information, profile choices, and communications with support. We request additional identity evidence only when reasonably necessary for rights verification, fraud prevention, or a legal duty.

2.2 Usage and transaction data

We may collect watch and search history, playback progress, language, subscription and benefit status, order identifiers, payment method type, limited payment confirmations or tokens, and cancellation, refund, and complaint records. Payment providers normally process full card or wallet credentials.

2.3 Technical data

We may collect IP address, device and browser type, operating system or app version, approximate location inferred from IP, cookie or similar identifiers, security events, crash reports, and referral or interaction data. Optional device permissions are collected only when needed for an activated feature and after required notice or consent.

3. Purposes and lawful processing

We process personal data to perform the requested contract; provide, secure, and support the Service; process transactions and benefits; prevent fraud and abuse; comply with law; resolve disputes; improve reliability and content discovery; and send permitted communications. Consent is freely given, specific, informed, and evidenced where it is the lawful basis, and may be withdrawn subject to lawful processing already completed.

4. Sharing and data processors

We disclose only necessary data to hosting, content-delivery, authentication, messaging, analytics, security, support, payment, wallet, app-store, and benefit providers under data-processing or data-sharing safeguards required by law. We may disclose data under valid legal process, for urgent protection of persons or systems, or in a genuine corporate transaction with continuity of protection and required notice.

We do not publicly disclose or sell personal data for money. Independent third parties provide their own privacy notices.

5. Retention and security

We keep data only as long as needed for the account, service, transaction records, chargebacks, complaints, fraud prevention, and legal claims, then securely delete or anonymise it. We maintain organisational, physical, and technical safeguards proportionate to risk, processor oversight, access controls, encryption where appropriate, monitoring, and incident response. We notify the National Privacy Commission and affected data subjects of a qualifying breach within the legally required period.

6. International transfers

Kidream.ai is operated from Hong Kong and may use processors in other countries. We remain accountable for transfers and use contractual and security safeguards that require a comparable level of protection. We identify recipient categories and purposes in this Policy and provide further information on valid request.

7. Your data-subject rights

7.1 Available rights

Subject to legal conditions, you may be informed; object; access; correct; request erasure or blocking; obtain data portability; withdraw consent; complain to the National Privacy Commission; and claim damages where legally available. You may also ask for meaningful information about qualifying automated processing.

7.2 Exercising rights

Email support@kidream.ai (Email) with your account identifier and request. We may verify identity proportionately. We will respond within the period required by law and explain a denial or limitation. Lawful heirs or assigns may exercise transmissible rights where permitted.

8. Direct marketing, cookies, and automated decisions

Necessary cookies support login, security, language, and transactions. Non-essential analytics or marketing technologies are used with required notice and consent. You may opt out of direct marketing at any time. We do not make a decision producing a significant legal effect solely by automated means without the notice, safeguards, and rights required by law.

9. Children

The Service is intended for adults. We do not knowingly collect a child's data without the consent and safeguards required by Philippine law. If a parent or guardian believes a child provided data unlawfully, contact us for investigation and deletion.

10. Changes and contact

We will provide prominent notice of a material change and seek consent where required. Contact support@kidream.ai (Email) or use the Kidream.ai Support Center (H5 service page; Philippine English en-PH interface).

11. Legal references