Kidream.ai Refund Policy — Philippines

1. Transaction details

The price, trial length, billing frequency, membership dates, and benefit value are shown before confirmation and in the receipt. The confirmed details apply to that transaction.

2. Cancellation and refund

2.1 Cancellation

Cancellation prevents a future recurring charge after it takes effect. Use the online cancellation page (H5 service page; Philippine English en-PH interface). We will not impose an unreasonable obstacle or hidden retention flow.

2.2 Refund

A refund addresses a completed charge. Cancellation alone does not automatically refund that charge, but a refund is available under this Policy, a displayed guarantee, a payment-provider rule, or applicable law.

3. Eligible cases

3.1 Billing and consent failures

We provide an appropriate refund for a verified duplicate, incorrect, or unauthorised charge; a charge after effective cancellation; or a recurring charge made without clear material disclosure and affirmative consent.

3.2 Non-supply, defect, or mismatch

We provide a full or proportionate refund when paid access was not supplied, remained materially defective after a reasonable opportunity to cure, or materially differed from its description, as required by consumer law.

3.3 Other recurring-charge requests

We review other renewal requests fairly based on timing, use after renewal, prior remedies, and the terms displayed at confirmation. This review does not narrow a statutory right.

3.4 Third-party purchases

If an app store, wallet, carrier, or reseller is the merchant of record, use its refund process. We will reasonably assist with transaction confirmation and do not exclude a mandatory claim against us.

4. Limitations

Subject to law, we may decline a refund for a correctly disclosed and authorised service period that was materially used; a redeemed or transferred benefit; fraud or abuse; or a request outside a binding legal or provider deadline. We will provide the reason and review channel.

5. Request and evidence

Use the refund request page (H5 service page; Philippine English en-PH interface) or email support@kidream.ai (Email). Provide the registered contact, order identifier if available, transaction date, payment channel, and issue. Do not provide an OTP, PIN, password, or full card number. We request only evidence reasonably necessary to locate and verify the transaction.

6. Decision, payment, and effect

We acknowledge, investigate, and decide within the period required by applicable law and without undue delay. Approved refunds return to the original method unless impossible or another lawful method is agreed. Provider processing, exchange, or tax handling may affect posting time; no undisclosed refund fee is charged.

A full refund may end access for the refunded period and reverse an unredeemed associated benefit. Any deduction for used service or a redeemed benefit must be lawful, transparent, and supportable.

7. Escalation

Request internal review by replying to the decision. You may also complain to the Department of Trade and Industry or another competent consumer authority, use the payment provider's dispute route, or bring a claim in a forum with jurisdiction. Good-faith complaints do not result in retaliation.

8. Legal references