Kidream.ai Subscription Cancellation Policy — Philippines

1. Scope

This Policy applies to recurring subscriptions purchased directly from DOUDOU CO LIMITED through Kidream.ai (First-party page) by users in the Philippines. Offer-specific price, billing frequency, trial terms, renewal date, service period, and benefits are the terms shown and accepted at checkout. This Policy fixes none of those commercial values.

2. Clear consent and confirmation

Recurring billing starts only after material terms are clearly displayed and the user affirmatively agrees. We provide an electronic transaction confirmation that can be retained. Nothing in this Policy limits mandatory rights under the Internet Transactions Act, the Consumer Act, or other applicable Philippine rules.

3. How to cancel

Use the online cancellation page (H5 service page; Philippine English interface), an equally accessible control in the account, or support@kidream.ai (Email). Include the account email or order identifier. Never provide a password, one-time code, or full payment credential.

We do not condition cancellation on an unrelated purchase, unnecessary retention call, or excessive data. Reasonable verification may be used only to protect the account and locate the subscription.

4. Effective time

Cancellation becomes effective when the request reaches the designated channel and can be linked to the subscription. It stops renewals scheduled afterward. If processing of a renewal had already begun, we stop the next renewal and review the charge under the Refund Policy, the transaction terms, and applicable law.

5. Access and benefits after cancellation

Unless the transaction terms, an approved refund, or law provide otherwise, service continues until the paid period ends. Cancellation does not automatically close the account. Benefits remain governed by the terms shown when earned and may be adjusted only if the related payment is lawfully reversed, refunded, or fraudulent.

6. Cancellation versus refund

Cancellation prevents future renewal; it does not automatically return a completed payment. Submit an unauthorised, duplicate, incorrect, post-cancellation, defective, or otherwise refundable charge through the refund request page (H5 service page; Philippine English interface). Mandatory repair, replacement, refund, and complaint rights remain available.

7. Third-party merchant subscriptions

If an app store, carrier, wallet, payment platform, or reseller is the merchant of record, cancellation may need to be completed through that merchant. We will reasonably assist with identifying the merchant and confirming service status. Account deletion is not a substitute for cancelling third-party billing.

8. Cancellation confirmation and records

We provide a retainable on-screen or electronic confirmation. Keep the confirmation, order identifier, and billing record. If the online cancellation route fails, send a written request by email and keep evidence of delivery.

9. Complaints and disputed charges

Contact support@kidream.ai (Email) if a charge occurs after a valid cancellation. We will investigate and respond within the period required by applicable Philippine law. You may also contact the Department of Trade and Industry, a payment provider, or a competent court or dispute-resolution body.

Hong Kong law applies only where it does not remove mandatory Philippine consumer protection or access to a Philippine authority or forum with jurisdiction.

10. References and support